Complete Customer Information & 

It Implementation

1. CUSTOMER INFORMATION GUIDE

- How our process works
- Animal import schedule
- Health check procedures
- Shipping expectations
- Customer responsibilities
- Live Arrival Guarantee summary

2. HOW ORDERING WORKS

1. Select animal
2. Complete payment
3. Animal reserved for customer
4. Import arrival (if applicable)
5. Health check + hydration
6. Ship within 48 hours after import
7. FedEx Priority Overnight delivery
Customer must be home at delivery and open box within 2 hours.

3. WHAT TO EXPECT WHEN BUYING LIVE ANIMALS

- Animals may show stress coloration
- Appetite may vary
- Animals may hide for first days
- Shipping stress is normal
- Colors differ under lighting
- Sexing in some species not guaranteed
- Customer must prepare enclosure before arrival

4. CONTACT INFORMATION

Email: shop@ptexotic.com
Phone: +1 (786) 646 8911
Location: 548 SW Undallo Rd, Port Saint Lucie, FL
Support: Mon–Fri 10AM–6PM EST
Urgent issues: call or text immediately.

5. ABOUT US

- Florida - licensed reptile company
- Operates under Class III Wildlife License and Import Permit
- Focus on animal health, legal sourcing, ethical standards
- Uses Redline Shipping, FedEx Overnight
- Safe, responsible, transparent reptile supplier