FAQs

PT EXOTIC – Frequently Asked Questions (FAQs)

 

 

 

 

Are all animals captive bred?

 


Yes.

All animals offered by PT Exotic are 100% captive bred.

We do not sell wild-caught animals. Every animal comes with proper documentation and originates from reputable breeders.

 

 

 

Where do the animals come from?

 


Our animals come from:

 

  • Our own breeding program in the United States

  • Trusted partner breeders in Europe

 


All animals are legally bred, properly documented, and imported in full compliance with U.S. regulations.

 

 

 

How does shipping work?

 


Live animal shipments are organized in scheduled shipping windows approximately every two weeks.


When you place an order:

 

  1. Your animal is reserved for you

  2. It is prepared for shipment

  3. It ships during the next available shipping window

 


You will be notified with shipping details before dispatch.

 

 

 

Which shipping service do you use?

 


We ship live animals via FedEx Priority Overnight.


For the safety of the animals, we strongly recommend pickup at a FedEx Hub instead of home delivery.

 

 

 

Do you ship nationwide in the USA?

 


Yes, we ship within the continental United States, subject to:

 

  • State regulations

  • Species-specific restrictions

 


If you are unsure whether a species can be shipped to your state, please contact us before ordering.

 

 

 

Do animals come with a health guarantee?

 


Yes.

We offer a Live Arrival Guarantee on all animals, provided that:

 

  • The shipment is received on the first delivery attempt

  • The FedEx hub pickup recommendation is followed

 


Full details are available on our Shipping & Guarantee page.

 

 

 

What if there is a problem with my animal upon arrival?

 


In the rare event of an issue:

 

  • Contact us immediately upon delivery

  • Provide clear photos or video documentation

 


We handle every case individually and professionally.

 

 

 

Can I choose the exact animal?

 


Yes, whenever possible.

Each animal listing includes actual photos of the animal being sold, not stock photos.

 

 

 

Do you sell to beginners?

 


Some species are beginner-friendly, while others are intended for experienced keepers.


If you are unsure whether a species is suitable for you, we are happy to advise before purchase.

 

 

 

Are permits required to own these animals?

 


Permit requirements vary by:

 

  • Species

  • State

 


It is the buyer’s responsibility to ensure that ownership of a species is legal in their location.

 

 

 

Can I cancel or change my order?

 


Because we deal with live animals:

 

  • Orders are final once confirmed

  • Please contact us immediately if you need to make a change

 


We will do our best to accommodate reasonable requests before shipping.

 

 

 

Do you offer wholesale or breeder pricing?

 


Yes.

We work with breeders, collectors, and serious keepers.


For wholesale or bulk inquiries, please contact us directly.

 

 

 

How can I contact PT Exotic?

 


You can reach us via:

 

  • Contact page on our website

  • Email

  • Social media (Facebook & Instagram)

 


We typically respond within 24 hours.